Food products
To protect our customers it is possible to exercise the right of withdrawal only under certain conditions.
When delivering your order, check that your products are sealed, packaged in the original packaging and have no problems.
WE ARE NOT RESPONSIBLE FOR THE STORAGE METHODS OF OUR PRODUCTS.
The refund or replacement of the products is EXPECTED WITHIN 14 days from the date of receipt.
- We recommend periodically checking the vacuum seal of the products and storing them in the refrigerator.
- As specified in the Conditions of Sale, we remind you that it is not possible to return or request a refund:
- products that lost their vacuum during transport (99% caused by blows received during transport)
- products that have been opened after delivery
- products that expire quickly
- products made to measure or clearly personalized
- Any other problems if not communicated to us within 14 days of receipt
Please note that you can exercise your right of withdrawal no later than 14 days from the date of receipt of your order.
If the sealed and packaged products present alterations or problems of any nature, promptly contact the Customer Service of the BioReggiani Caseificio to communicate the problem encountered at the email address [email protected] or call us at +39 3284270908
We remind you that it is possible to exercise the right of withdrawal no later than 14 days from the date of receipt of the order.
Once we have received the return or refund request, we will communicate to you the instructions on how to return the products within 14 days of receipt and after receiving them we will refund the full amount of the returned goods.
The return of products is free.
For further information, read the Conditions of Sale.
Accessories
The right of withdrawal applies to accessories purchased in the Shop on the Caseificio BioReggiani website
As specified in the Conditions of Sale, we remind you that it is not possible to return:
products that have been opened after delivery;
products that do not present defects dangerous to health
products that lost their vacuum during transport (99% caused by blows received during transport)
products made to measure or clearly personalized.
When the order is delivered, check that your products are sealed, packaged and do not present any problems, that there are no defects or deterioration in the packaging. Since the goods are accepted and correctly received, the right of return is determined by the Caseificio BioReggiani customer office.
If you are not satisfied with the accessories purchased you can make a return no later than 14 days from the date of receipt of the order by writing an email to: [email protected]
Once we have received the return request, we will communicate to you the instructions on how to return the products and after receiving them we will refund you the full amount of the returned goods.
The return of products, if permitted, is free.
For further information, read the Conditions of Sale.