Food products
To protect our customers, it is only possible to exercise the right of withdrawal under certain conditions.
When your order is delivered, please check that your products are sealed, packaged and free of problems.
As specified in the Conditions of Sale, please note that returns are not possible:
- products that have been opened after delivery;
- products that expire quickly;
- made-to-measure or clearly customised products.
If the sealed and packaged products should show any alterations or problems of any kind, please contact the Caseificio BioReggiani Customer Service immediately to report the problem at [email protected] or call us free on 051 0017011.
Please note that you can exercise your right of withdrawal no later than 14 days from the date of receipt of your order.
After verifying your request, we will ask you to fill in the form that can be downloaded here.
Once we receive your return request, we will inform you of the instructions on how to return the products and after receiving them we will refund the full amount of the returned goods.
The return of products is free of charge.
For further information please read the Conditions of Sale.
Accessories
The right of withdrawal applies to accessories purchased in the website shop Caseificio BioReggiani As specified in the Conditions of Sale, please note that it is not possible to return:
- products that have been opened after delivery;
- made-to-measure or clearly customised products.
When your order is delivered, check that your products are sealed, packaged and free of problems.
If you are not satisfied with the purchased accessories, you can return them no later than 14 days from the date of receipt of your order using the form available here.
Once we receive your return request, we will inform you of the instructions on how to return the products and after receiving them we will refund the full amount of the returned goods.
The return of products is free of charge.
For further information please read the Conditions of Sale.